Shipping policy

  Shipping Policy

  Last updated: November 6, 2026

  Where we ship

  We ship to addresses in the United States, including PO boxes where the carrier allows it. We don't ship
  internationally at this time.

  Processing time

  Orders are packed at our market in Berlin, Ohio and usually ship within 2–3 business days (Monday–Saturday,
  excluding holidays). You'll get an email with tracking once your order is on its way. Large or fragile items such
  as furniture, wall art and glassware may need extra packing time; we'll let you know if your order will take
  longer.

  Shipping rates and delivery

  Shipping rates are calculated at checkout based on the size and weight of your order and where it's going. Most
  orders arrive within 3–7 business days after shipping. Delivery times are the carrier's estimate and aren't
  guaranteed.

  Address accuracy

  Please check your shipping address before placing your order. We aren't responsible for packages delivered to an
  incorrect or incomplete address you provided, and we can't change the address once an order has shipped. If a
  package is returned to us as undeliverable, we'll refund the item price minus the shipping cost.

  Lost or damaged packages

  If your tracking shows delivered but you don't have the package, check with neighbors and your local carrier
  first, then contact us within 7 days. If your order arrives damaged, contact us within 7 days of delivery with
  photos of the item and packaging and we'll replace it or refund you in full.

  Local pickup

  We don't offer online-order pickup yet. You're always welcome to shop in person at 5916 County Road 168,
  Millersburg, OH 44654, Mon–Sat 9 AM – 5 PM.

  Questions

  Email hcpickers@gmail.com or call (330) 679-4010.